Multi-Year Accessibility Plan 2026-2031

AODA & Our Commitment

The Accessibility of Ontarians with Disabilities Act (AODA) seeks development, implementation, and enforcement of Accessibility Standards in order to achieve accessibility for all Ontarians. Lawrie Insurance Group Inc. is committed to meeting the needs of our employees and customers with disabilities and continues to work towards preventing barriers to accessibility. Lawrie Insurance Group Inc. strives at all times to provide its products and services in a way that supports the principles of dignity, independence, and integration. We are also committed to giving people with disabilities the same opportunity to access our products and services and allowing them to benefit from the same products and services, in the same place and in a similar way as other clients and/or patrons. Lawrie Insurance Group remains committed to meeting the requirements under the Accessibility of Ontarians with Disabilities Act.

Customer Service, Temporary Disruptions & Training:

• Communication with people with disabilities is tailored to their specific needs. All staff receive comprehensive training on how to interact and communicate effectively with individuals who have various disabilities.
• We provide accessible telephone services by ensuring that our staff use clear, simple language and speak at an appropriate speed for clients.
• Our support includes serving clients using assistive devices to access our products and services. Staff members are thoroughly trained to be familiar with different assistive devices our clients and guests may use.
• Customer statements can be provided in accessible formats upon request whenever possible. Any questions about these statements will be addressed face-to-face, over the phone, or by email, while respecting privacy rights.
• Individuals with service animals are welcome in the public areas of our premises. All staff, including volunteers and representatives of Lawrie Insurance Group Inc., are instructed on how to interact appropriately with those accompanied by service animals.
• Support persons are also welcomed. Clients with disabilities and their support persons can access all publicly available areas within our brokerage office.
• Notifications about planned or unexpected disruptions to facilities or services frequently used by people with disabilities will be communicated promptly. Details about the reason for the disruption and its expected duration will be posted on our website, lawriegroup.com.
• All employees, volunteers, and representatives who interact with clients, the public, or third parties for our organization are trained (within 30 days) on:
  • The objectives of AODA, 2005, and customer service standards.
  • How to interact and communicate with people with various disabilities.
  • How to assist those who use assistive devices, service animals, or support persons.
  • Familiarity with the operation of assistive devices.
  • Steps to take if someone with a disability has trouble accessing our products or services.
  • Ongoing instruction regarding policies, practices, and procedures that affect service delivery to people with disabilities, including updates when changes are made.

Please note:

• Lawrie Insurance Group Inc. operates within a facility owned by Effort Trust.
• For more information on Effort Trust’s AODA policy, click here.

Accessible Formats, Web Content & Communication:

• We consider our clients’ disabilities when providing information and communications, ensuring accessibility and inclusivity at all times.
• LIG is dedicated to ensuring that all information and communications are accessible to people with disabilities, providing alternative formats and accommodations upon request.
• LIG complies with the Web Content Accessibility Guidelines in the AODA Integrated Accessibility Standards.

Feedback

We are dedicated to receiving and addressing feedback from individuals with disabilities regarding the accessibility of services provided by Lawrie Insurance Group Inc. Individuals who wish to share concerns or comments about the services received are encouraged to submit their feedback.

Customers may forward their feedback by calling 1-800-661-1518 or submitting their concern to our contact form: click here for contact form.